Account & DataDeletion.

In the Zentrr mobile app:

1. Open the Zentrr app and sign in.
2. Open the Account tab.
3. Tap Delete account and confirm.

On the web:

1. Sign in and open Settings › Profile.
2. Under Delete account, type your sign-in address and confirm.

Either one deletes the account itself, not just the sign-in. It takes effect immediately: you are signed out on every device, you cannot sign back in, and the data described in § 04 is removed from the live Service in every workspace you belong to. No email is needed and nothing is left for you to chase.

Two things are refused. If you are the last administrator of a workspace, deleting yourself would leave that workspace with nobody who can run it, so Zentrr asks you to make someone else an administrator there, or to close the workspace, first. And if you own a workspace, Zentrr asks you to hand it to another administrator first, with Transfer ownership on that workspace’s People page, because a workspace with no owner cannot be handed on or closed. Deleting your account never closes a workspace or deletes what a workspace owns.

Deleting your account yourself (§ 02) needs you to be signed in. If you cannot sign in — you have lost access to the address on the account, or you no longer have the app — ask us instead. Email privacy@zentrr.com from the email address on your account with the subject “Account deletion request.”

We verify your identity (to protect your account from someone else requesting deletion), then honor the request within thirty (30) days and confirm by email when it is complete.

When you delete your account (§ 02), or when we honor an emailed request (§ 03), we delete the following from the live Service:

• Your identity and profile — name, email, sign-in credentials, and authentication tokens.
• Your content — chat conversations, prompts, uploaded documents and knowledge sources, and generated artifacts tied to your account.
• Connected-account tokens — credentials for any integrations you connected (e.g. Gmail, Outlook, cloud storage). Disconnecting also revokes these.

Deletion takes effect in our live systems immediately: from that point the data above is no longer reachable through the Service. Residual copies persist for a limited time in the storage layer beneath it — our document storage retains a prior version of a deleted file for up to three hundred sixty-five (365) days, and encrypted backups are retained on a rolling schedule — after which they are destroyed automatically. Residual copies are not reachable through the Service.

A limited set of records is kept after deletion only where the law or a legitimate business obligation requires it:

• Billing and tax records — invoices and payment records are retained as required by tax and accounting law. Payment card details are held by our processor, Stripe, not by Zentrr.
• Audit logs — activity records follow your organization’s plan window. Administrative and compliance records, such as sign-ins and access-control changes, are retained for at least one (1) year and are not on an automatic deletion schedule.
• Aggregated, de-identified data — usage metrics that no longer identify you may be retained to operate and improve the Service.

Retained records are covered by our Privacy Policy.