for healthcare practices
13 hours a week.That's what prior auth alone costs a practice in physician-and-staff time — every week, no exceptions. Refill triage and pre-visit intake stack on top.source: ama 2024 prior authorization physician survey
Hire AI Specialistsfor your practice.
Specialists draft Refill Review Packets, PA submissions, and intake — citing Epic on FHIR, DailyMed, and your protocols. They ask for sign-off in your Mailbox before anything touches a chart.
early-access pilot · 30-day money-back (if usage <25%) · BAA available before PHI flows
Built with AI · taught by humans · trained on the world
meet a specialist
What it sounds liketo hire one.
Every Specialist introduces themselves the same way — what they do, where they pull from, and who signs off. Here's the Refill Triage Specialist introducing itself to a physician practice.
who this is for
Every practice.Solo to health system.
Same Specialists. Same pilot offer. BAA available before any PHI flows. The price scales with the work — not the gate.
Who this is for
- Healthcare practices — solo, small, multi-site, or health system
- Any EHR — or none yet. The Mailbox is the front door.
- Drowning in refill triage, prior auth, or intake work
- Need a BAA in place before PHI flows
We work alongside
- Epic, athenaOne, eClinicalWorksEpic connects on FHIR; other EHRs work from the exports you already run.
- Abridge, Suki, DAXKeep your scribe. Specialists handle the work scribes don’t.
- Your portal, PMS, billingSpecialists plug into your existing stack via the Mailbox.
- Health-system procurementEnterprise tier ships with custom DPA + dedicated AWS tenant.
what a pilot looks like for a small practice
One pilot. 30-day money-back.Risk's on our side.
Less than the refill hours it hands back every week. The 30-day money-back means a solo doc can try this without anyone signing off on a bigger budget than the lunch order.
Solo doc, ten-doc, or a hundred-doc system — same pilot, same money-back, same BAA. We scale to fit.
how it works
Five steps.From install to upgrade.
- step 01
Browse the Library
Pick a Specialist tuned for healthcare. Each one has a name, a role, and the data sources they pull from.
- step 02
Teach them with Knowledge
Drop in your formularies, refill protocols, payor rules, intake forms. Specialists cite from your knowledge in every reply.
- step 03
Put them on Connections
Slack, Outlook, Epic on FHIR — connect once. Specialists work where your team already works.
- step 04
Approve in the Mailbox
When a Specialist needs sign-off — chart writes, payor calls, patient emails — they ask in your Mailbox first.
- step 05
Get sharper over time
We retrain Specialists continuously. Your install shows "update available" when a sharper version ships — apply, skip, or fork.
- shipped to your install →
the healthcare library
Three Specialists.Drawn from the work you do every day.
We're shipping the highest-pain workflows first — Refill is live, Prior Auth and Intake follow.
Refill Triage Specialist
Drafts Refill Review Packets. Pulls chart context from Epic on FHIR, cross-references DailyMed + OpenFDA, asks for sign-off in the Mailbox.
See it in the libraryPrior Authorization Specialist
Drafts PA submissions, tracks status with the payor, and escalates denials — with the clinical justification packet attached.
Pre-Visit Intake Specialist
Collects and structures patient intake forms. Flags gaps in history, meds, and consents before the visit so the MA isn’t scrambling.
paired workflows · weekly refill audit · daily pa status brief
- Epic on FHIR
- EHR exports
- Practice protocols
- Confluence
- SharePoint
- Google Drive
- Slack
- Teams
- Outlook
- SMS
- Webhook
built for HIPAA + state AI rules
PHI stays in the AWS region by architecture.
Specialists run on AWS Bedrock with a BAA signed before any PHI flows. Every chart write and payor call logged for your audit binder. No foundation-model training on your data.
AWS Bedrock
All inference runs on AWS Bedrock with per-org isolation. PHI stays in the AWS region by architecture, and by default no third-party model providers receive your data. Optional provider-data-share models (e.g. Claude Fable 5) are off by default and require a deliberate per-agent opt-in.
PHI guardrails
PHI flagged, redacted, or blocked per your practice policy. Patient-name leak prevention on every channel.
Tamper-evident audit
Every chart write, payor call, and refill approval logged for HIPAA audits and OIG inspections.
HIPAA + BAA
BAA signed before any PHI flows. SOC 2 Type II audit target Q3 2026. Designed with CA AB 3030 (AI clinical-info disclosures) and SB 1120 (UM human-review) in mind. FSMB AI guidance informs our approach.
pricing
After the pilot.Tiers built for the practice you run.
Start with a pilot. After 30 days, convert into a Practice tier or walk away money-back — your call.
Solo
For solos getting their first Specialist working — no headcount cap.
- Unlimited Specialists, teams & knowledge
- Email + Slack channels
- Google Drive, Notion, Web-crawler connectors
- Voice + images included (from your usage)
Starter
For small teams putting Specialists on more of their channels.
- Unlimited Specialists, teams & knowledge
- Everything in Solo, plus webhook & AWS-events channels
- Voice + images included (from your usage)
- Workflows + document generation
Practice
For teams that need compliance controls, SSO, and the Studio.
- Everything in Starter, plus:
- 11 channels (+Teams, SMS, WhatsApp, Telegram, Discord, Messenger, GitHub)
- + SharePoint & Confluence connectors
- HIPAA BAA, SSO, Studio + Canary
Practice Plus
For multi-team orgs with SCIM, SOC 2 scans, and full Studio.
- Everything in Practice, plus:
- 15 channels (+LinkedIn, Bluesky, HeyGen, Sentry)
- + Salesforce connector
- SCIM · SOC 2, GDPR, NIST scans
Enterprise
For groups that need dedicated AWS, custom DPA, and a named CSM.
custom — scoped with you
- Dedicated AWS tenant
- BAA + custom DPA
- SSO + SCIM provisioning
- Custom Specialists authored with you
- Named CSM + quarterly reviews
start a pilot
Hire your first Specialistby the end of the week.
Early-access pilot. 30-day money-back (if usage <25% of bundle). BAA signed before any PHI flows. Target go-live in 10 days; if we miss, you walk away within the money-back window.