Hire AI Specialistsby the role.

One role from the Zentrr Library — the Refill Triage Specialist, the Prior Authorization Specialist, the Pre-Visit Intake Specialist. Every tier includes unlimited Specialists — hire as many roles from the Library as you need. Swap or add Specialists any time; you pay for usage, not headcount.

Your tier covers platform access, Approvals, and the managed runtime, plus monthly usage credit that covers real-world usage. Usage beyond the included credit is paid from your credit balance at our published usage rates: add a credit pack or turn on auto top-up, because when your balance runs out your Specialists pause until you add more. There is no other fee, and your billing page shows what you have used in dollars. Exact credit amounts are announced at launch.

Specialists are unlimited on every tier. Your Workspace Admins are notified in the app when the workspace passes 80%, 100% and 150% of its usage credit for the cycle, and again when new conversations, runs and automations pause, once the cycle’s spend reaches twice your plan’s monthly usage credit, or that credit plus the credit you bought if that is more. The limit resets when your next billing cycle starts. To lift it sooner, a Workspace Admin can ask our team at billing@zentrr.com. You can also set a hard monthly spend ceiling that blocks usage beyond it entirely.

No. Every paid plan installs the same set — Slack, a phone line, the chat widget on your own site, and sending email through Gmail — and the same Knowledge sources: documents you upload, your website re-crawled on a schedule, your own S3 bucket, and your HubSpot CRM. What a bigger plan buys is more included usage, more people, more documents, the compliance scans, a longer audit trail and a faster answer from us. More channels land over time, and they land on every plan at once.

Yes, from your billing page. A move down takes effect straight away, and the unused time on your current plan comes back as account credit on your next invoice. Your settings and Knowledge stay as they are. Each plan keeps conversation history for its own window — 14 days on Solo, 30 days on Starter, 1 year on Practice — so at the next daily clean-up after a move down, conversations that started before the new window are deleted, and moving back up does not bring them back. If you cancel, the workspace keeps 14 days of conversation history.

There is no free tier and no self-serve trial: a new workspace can be set up, but nothing runs until it has a plan. Want to try before you commit? Book a demo, and for qualified leads our team will set you up with a 14-day trial of the plan that fits: it starts with that plan’s full month of usage credit on day one — card on file, nothing charged until the trial ends. Every plan also comes with a money-back guarantee if you have used less than 25% of your included usage credit: 30 days on monthly plans, and 14 days, pro-rated, on annual prepay. If you have already burned through more than that, you have validated the platform — at that point we offer pro-rated credit toward the next month instead of a refund.

Yes — on Practice and above. We run on HIPAA-eligible AWS services with PHI isolated to your tenant. We execute the BAA with you before any PHI flows.

Zentrr has a SOC 2 Type II audit planned. Reports will be available under NDA on Practice and above once issued. In the meantime, in-product compliance posture monitoring assesses your environment against six control families — HIPAA, SOC 2, GDPR, NIST 800-53, ISO 27001 and CIS — and all six run on Practice and above. These tools support your audit prep but do not substitute for an independent audit.

On Enterprise, yes. On Enterprise there are two ways to deploy: a single-tenant deployment operated by Zentrr, with your data in Zentrr’s AWS; or BYOC, in your own AWS account. In your own account, we operate the platform through cross-account roles you grant. Pricing negotiated separately.

Credit and debit cards (Visa, Mastercard, Amex) through our payment processor, on every self-serve plan. Enterprise is invoiced against its contract, and payment terms are agreed when we quote.

Monthly plans: 30-day money-back guarantee if you have used less than 25% of your included usage credit. Annual prepay: 14-day money-back with the same usage condition. Service-credit SLAs at Enterprise.